1. Definitions
1.1 christinegrenier.com website is owned and operated by Christine Grenier.
1.2 The company Christine Grenier is located in Saint-Jean-de-Brebeuf, Quebec, Canada.
1.3 The client: individual or organization, physical or legal, who buys and orders products from christinegrenier.com
1.4 Documents and evidence: All orders are printed according to the information sent by the user. The billing information and shipping will appear in the order summary and confirmation email and on the invoice after you place an order.
2. Application
2.1 These terms and conditions apply to the implementation, content, and respect of all contracts between the customer and Christine Grenier, also called the two parties.
2.2 Christine Grenier expressly excludes delivery conditions requested by the customer, unless it would have been otherwise agreed in writing.
2.3 All other terms and conditions remain valid, with agreement on any supplements or modifications.
2.4 The customer accepts these terms and conditions when placing an order and is aware of their content, provided that Christine Grenier has properly informed the customer.
3. Contracts and offers
3.1 All offers are in Canadian dollars, or in the currency chosen by the customer on the website. All other costs such as packaging, shipping, taxes payable in Canada and Quebec, are added to the order by the delivery address of the customer unless it is explicitly agreed otherwise.
3.2 Christine Grenier’s offers are non-binding unless otherwise expressly agreed.
3.3 The contract comes into effect when the customer orders one or more products using the shopping cart on the website and received confirmation of the order, either electronically or in writing.
3.4 The offers do not automatically apply to other commands and/or future orders.
4. Quality of products
4.1 The products are made with care in a smoke-free and animal-free environment.
4.2 Product images reflect the products to the best of our ability but may differ in color from the actual product due to monitor configuration.
4.3 The dimensions indicated in the descriptions are approximate and may vary slightly from one item to another.
4.4 The images of the products that are unique pieces are the images of the products offered for sale and delivered.
4.5 Images of limited edition products are images of one of the products in that series, and the product sold may differ from the image in terms of fabric prints and placement of the prints on the product.
4.6 Images of products on order are a representation of the finished product ordered and the product sold may differ from the image as to fabric prints and placement of prints on the product. The product sold on order may differ according to the explicit requests of the customer when ordering the product. Christine Grenier is not responsible for the difference between the product and the image shown.
4.7 Christine Grenier guarantees the quality of the product for its intended use. Some products are fragile and should be used only as decorative elements.
4.8 Christine Grenier uses quality materials in the design and manufacture of its products but is not responsible for color or fabric fading or shrinkage.
4.9 The maintenance of the products is the responsibility of the customer.
4.10 Christine Grenier is not responsible for damages of any kind resulting from misuse or abuse of the product after delivery.
5. Packaging
5.1 All products are carefully packed to avoid being damaged in transit.
5.2 The packaging can be made with recycled materials.
5.3 A gift wrap can be requested by the customer and the charges will be added to the order.
5.4 Damage to packaging and gift wrapping does not constitute damage to the product and Christine Grenier is not responsible for damage to the packaging during shipping.
6. Payment
6.1 The prices displayed are in Canadian dollars or in the currency chosen by the customer on the site.
6.2 Payments are accepted in Canadian dollars or in the currencies accepted on the website.
6.3 Taxes applicable to purchases delivered in Quebec and Canada are added to the order. GST No. 144356557RT0001, No QST 1011396280
6.4 Payments are made through Stripe and Paypal. Stripe and Paypal accept most credit cards and payments to a bank account.
6.5 Full payment is required before the order can be processed.
6.6 The purchased products are delivered according to the indications on the order only after Christine Grenier has received the confirmation of the customer’s payment by Stripe or Paypal.
6.7 Orders not paid by Stripe or Paypal within 3 business days will be canceled.
6.8 The site christinegrenier.com is secured and all the information provided by the customers is confidential.
7. Shipping
7.1 The customer provides an accurate and complete name and shipping address.
7.2 Depending on the delivery address, one or more delivery options are offered and the customer chooses the delivery method and time that suits him.
7.3 Delivery charges are calculated according to the weight and volume of the package, the delivery address, and the service chosen by the customer.
7.4 Christine Grenier will send the package with the delivery service chosen by the customer.
7.5 Delivery charges include packaging, handling, and shipping costs.
7.6 To reduce shipping costs, customers can consolidate their purchases and request a single shipping price. You must contact us before placing your order or as soon as possible.
7.7 Excess delivery charges will be refunded.
7.8 The times specified are indicative and Christine Grenier is not responsible for delivery times.
7.9 For deliveries without a tracking number, Christine Grenier cannot provide any information about the transportation and delivery of a package once it is in the hands of Canada Post or any other carrier.
7.10 A tracking number is provided to the customer when they choose a trackable delivery service.
7.11 Christine Grenier is not responsible for packages lost in transit or unusual delays.
7.12 Christine Grenier is not responsible for customs fees or delays.
7.13 If a specific delivery date has been agreed upon, changes made to the order by the customer after a date has been assigned will cancel the original delivery date.
7.14 The responsibility or risk of damage to products supplied by Christine Grenier passes to the customer at the time the customer, or a third party designated by the customer, receives the product.
7.15 Christine Grenier is not responsible for damages caused by non-delivery or theft of the package due to the absence of the customer, nor for the delay of the delivery of the product in reference to the agreed delivery terms.
7.16 Estimated delivery times
- Canada: 2-6 business days
- North America: 5-10 business days
- Europe, Australia, New Zealand, and Oceania, North Africa, and the Middle East: 4-12 weeks for surface delivery and 7-12 business days for air delivery.
- Latin America and Caribbean, Asia Pacific, Sub-Saharan Africa: 6-12 weeks for surface delivery and 7-12 business days for air delivery.
8. The processing time of the order
8.1 The time required to process an order varies depending on whether the products are in stock or on order. For products in stock, the delivery time may vary from 1 to 2 business days. If this delay is longer, a notice will be sent to the customer. The deadline for ordering unmanufactured products will be indicated in the communication with the customer prior to purchase.
9. Returns
9.1 Products can be returned, exchanged, or refunded.
9.2 Time limit for return, exchange, or refund: 14 days after delivery.
9.3 Return period: 30 days after delivery.
9.4 Cancellation must be requested within 2 hours of purchase or by contacting to verify the status of the order.
9.5 The following items cannot be returned or exchanged:
- Custom or personalized orders
- Digital Downloads
- Promotional items
9.6 Return shipping costs are at the buyer’s expense, except in the case of an error in the order.
9.7 Products damaged by customer negligence, lost or washed will not be exchanged or refunded. We reserve the right to refuse a returned product that does not meet our criteria.
9.8 Christine Grenier’s liability is limited to the amount of the product invoiced.
10. Force Majeure
10.1 In the event that Christine Grenier cannot deliver the goods ordered due to force majeure, the company will notify the customer by email as soon as possible and reimburse the customer.
10.2 In case of a delay of more than 30 working days, the customer has the right to terminate the contract by registered letter and Christine Grenier is not obliged to compensate or refund the customer.
10.3 In case of force majeure and in consultation with the customer, Christine Grenier may terminate the contract between the two parties and/or suspend delivery until the force majeure problem has been resolved.
10.4 Christine Grenier shall not be liable for its failure to perform if its responsibility cannot be established by law, contract, or generally accepted trade practice.
10.5 Cases of force majeure are situations in which the company is unable to place orders due to temporary or permanent closure of its operations for a certain period of time.
10.6 The circumstances are not attributable to Christine Grenier and do not allow the customer to request the dissolution of the contract, its refund, or compensation.
